Privacy Policy

1. Introduction

Boorloo Haulage Pty Ltd (ABN 88 697 018 143, ACN 697 018 143) ("we", "us", "our") is committed to protecting the privacy of individuals who interact with our business and website at boorloohaulage.site (the "Website"). This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.

By using our Website or engaging our freight and haulage services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Website or provide us with your personal information.

2. The Australian Privacy Principles

We are bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). The APPs regulate how we handle personal information, including how we collect it, what we use it for, to whom we may disclose it, and how individuals may access and correct their own information. A summary of the APPs is available from the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

3. What Personal Information We Collect

We may collect the following categories of personal information:

• Identity information: your name, job title, and the company or organisation you represent.
• Contact information: your email address and business address.
• Freight and logistics details: origin and destination locations, cargo type, weight and volume estimates, and timing requirements you provide when requesting a quote.
• Correspondence: the content of enquiries, emails, or messages you send to us.
• Website usage data: IP address, browser type, referring URL, pages visited, and session duration, collected automatically via server logs and cookies.
• Business contact records: information that arises in the ordinary course of managing a commercial freight relationship, including invoicing and job records.

We do not intentionally collect sensitive information (as defined in the Privacy Act, including health information, racial or ethnic origin, or criminal records) unless it is directly relevant to a specific service requirement and you have provided it voluntarily.

4. How We Collect Personal Information

We collect personal information in the following ways:

• When you complete and submit the contact or freight enquiry form on our Website.
• When you email us directly at ceo@boorloohaulage.site.
• When you enter into a commercial arrangement with us for freight or haulage services.
• Automatically, through cookies and server logs when you visit our Website.
• From third parties, such as business referrals or publicly available commercial directories, where relevant to a freight or logistics context.

5. How We Use Personal Information

We use the personal information we collect for the following purposes:

• To respond to your freight enquiries and provide accurate quotes and service proposals.
• To arrange, coordinate, and deliver freight and haulage services you have engaged us for.
• To manage our commercial relationship with you, including invoicing and record-keeping.
• To improve our Website, services, and business operations.
• To comply with our legal obligations, including those under the Heavy Vehicle National Law (WA), the Dangerous Goods Safety Act 2004 (WA), and related regulations.
• To communicate with you about service updates relevant to your freight movements.

We will not use your personal information for purposes unrelated to those described above without first seeking your consent.

6. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may disclose your personal information to:

• Subcontractors and transport operators: third-party carriers or logistics providers engaged to assist in fulfilling your freight requirements, on a need-to-know basis only.
• Regulatory authorities: Main Roads Western Australia, the National Heavy Vehicle Regulator (NHVR), or other government bodies as required by law.
• Professional advisers: our accountants, legal advisers, or insurers, where strictly necessary.
• IT and hosting service providers: providers who assist us in operating our Website and business systems, under appropriate data handling agreements.

Any third parties to whom we disclose your information are required to handle it in accordance with applicable Australian privacy law.

7. Cookies and Website Analytics

Our Website may use cookies — small text files stored on your device — to improve your browsing experience and collect anonymous usage analytics. Cookies used by this Website may include:

• Session cookies: temporary cookies that expire when you close your browser.
• Analytics cookies: to understand aggregate visitor behaviour on our Website.

You may configure your browser to refuse cookies, but some features of our Website may not function correctly if cookies are disabled. We do not use cookies to collect personally identifiable information without your knowledge.

8. Data Storage and Security

Your personal information is stored on secure systems located in Australia. We take reasonable technical and organisational precautions to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include password protection, access controls, and encrypted transmission where appropriate.

Notwithstanding the above, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security but will notify affected individuals and relevant authorities in the event of a notifiable data breach as required under the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth).

9. Retention of Personal Information

We retain personal information for as long as is necessary for the purposes for which it was collected, or as required by applicable law (including tax and commercial record-keeping obligations). When personal information is no longer needed, we take reasonable steps to destroy or permanently de-identify it.

10. Access and Correction

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, incomplete, or out of date. To make a request, please contact us at:

Email: ceo@boorloohaulage.site

We will respond to access and correction requests within a reasonable time and at no cost, unless the request is complex or requires significant resources, in which case we will notify you in advance.

11. Complaints

If you believe we have breached your privacy rights or not complied with the APPs, please contact us first at ceo@boorloohaulage.site so we can attempt to resolve your concern. If you remain unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

12. Links to Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party site you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The updated Policy will be published on our Website with a revised Effective Date. We encourage you to review this Policy periodically. Continued use of our Website or services after any changes constitutes your acceptance of the updated Policy.

14. Contact Us

For all privacy enquiries, access requests, or complaints, please contact us:

Boorloo Haulage Pty Ltd
ABN: 88 697 018 143 | ACN: 697 018 143
Western Australia 6105, Australia
Email: ceo@boorloohaulage.site
Website: boorloohaulage.site